Frequently Asked Questions

How do I check the balance and/or expiry date of my gift voucher?
Just select below and enter your voucher code.

For Pounds Sterling, click here

For Euros, click here

For The Ivy West Street Vouchers, click here

What happens if my voucher expires during a lockdown or period of extended closure?

Vouchers affected by Covid-19 closures were extended and accepted until the end of June 2022. Currently, we’re unable to extend the expiry dates further.

How can I redeem my gift voucher or experience?

When you come to the restaurant, you’ll need to bring your printed gift voucher or gift card with you. When you get your bill, just hand it to server and they’ll redeem it for you.

Do I need to use my whole gift voucher for one meal?

No, you can use your monetary gift voucher or gift card as many times as you like until you’ve reached the total value. The full balance does need to be used within the expiry date however.

Do I need a gift voucher to order afternoon tea?

No. Afternoon tea is available to all diners between 3pm and 4.45pm daily. You can book a table here. We offer non-gluten, vegan, pescatarian and vegetarian afternoon tea on request. Just give us 48 hours’ notice and we’ll make sure everything’s taken care of.

All afternoon tea experiences can be redeemed in any of The Ivy Collection restaurants in the UK or the Republic of Ireland and on any item on the menu, up to the value of the gift card unless otherwise stated. The whole value must be used in a single transaction.

Please note that afternoon tea is not being served in the following restaurants:
The Ivy Blackheath
The Ivy in the Park (Canary Wharf)
The Ivy City Garden
The Ivy Cobham
The Ivy Dublin
The Ivy Glasgow
The Ivy Kensington
The Ivy Market Grill
The Ivy Soho
The Ivy St Albans
The Ivy St John’s Wood
The Ivy Victoria
Granary Square Brasserie