FAQ

Why can’t I purchase an Afternoon Tea Experience?

Please note that afternoon tea is currently only available in a selection of restaurants. We are currently not selling afternoon tea experiences, but afternoon tea can be redeemed in selected restaurants with our monetary gift cards.


What happens if I own an Afternoon Tea Experience and you are currently not serving Afternoon Tea in my restaurant of choice?

All afternoon tea experiences can be redeemed in any of The Ivy Collection restaurants in the UK or Republic of Ireland and on any item on the menu, up to the value of the gift card if Afternoon Tea is not available, however please note that the full value of the gift experience must be used in one single transaction and no change will be given.

Please note, any afternoon tea experiences purchased during the temporary restaurant closure due to COVID-19 will have no expiry date shown on the gift card but have automatically been extended by 6 months.


Which restaurants are serving Afternoon Tea?
The Ivy Bath, The Ivy Birmingham, The Ivy Brighton, The Ivy Cambridge, The Ivy Cheltenham, The Ivy Clifton, The Ivy Guildford, The Ivy Tower Bridge, The Ivy Winchester and The Ivy Marlow are all currently serving afternoon tea.


Will Gift Cards be extended due to the current pandemic?
Any valid gift cards that were purchased prior to the temporary closure of the restaurant have been extended by 6 months from the original date of expiration. This has happened automatically and does not require any additional action.


What happens if I am not able to use the Gift Card (after the 6 months extension) as restaurants remain closed or less people are allowed to dine due to social distancing?
We will continue evaluating the situation in line with the Government guidelines and take extra actions to ensure our guests are able to enjoy their experience.