Frequently Asked Questions

How do I check the value and/or expiry of my gift?
To check the balance and validity of your gift please select below and enter your voucher code

For Pounds Sterling
https://gifts.ivycollection.com/check-balance/

For Euros
https://gifts.theivydublin.com/check-balance/

What happens if my Afternoon Tea Experience is currently unavailable in my restaurant of choice?
If Afternoon Tea is not available then the value of the gift can be redeemed on any item on the menu, up to the value of the gift card, unless otherwise stated.

To check the balance and validity of your gift please select below and enter your voucher code

For Pounds Sterling
https://gifts.ivycollection.com/check-balance/

For Euros
https://gifts.theivydublin.com/check-balance/

Please note that the full value of the gift experience must be used in one single transaction and no change will be given.

What happens if my voucher expires during the time of closure?
Your voucher has automatically been extended to give you further opportunity to use it. Please use the value and expiration links as above.

Do monetary gift vouchers need to be used within one transaction?
If you do not use all of your voucher in one transaction you can use it on a subsequent visit. Please use the value and expiration links as above.