Frequently Asked Questions

What happens if I own an Afternoon Tea Experience and you are currently not serving Afternoon Tea in my restaurant of choice?
All afternoon tea experiences can be redeemed in any of The Ivy Collection restaurants in the UK or Republic of Ireland and on any item on the menu, up to the value of the gift card. If Afternoon Tea is not available however, please note that the full value of the gift experience must be used in one single transaction and no change will be given.

What is the value and expiry of my gift card?
To check the balance and validity of your gift card please select below and enter your voucher code

For Pounds Sterling
https://gifts.ivycollection.com/check-balance/

For Euros
https://gifts.theivydublin.com/check-balance/