Frequently Asked Questions

How do I check the balance and/or expiry date of my gift voucher?
Just select below and enter your voucher code.

For Pounds Sterling, click here

For Euros, click here

For The Ivy West Street Vouchers, click here

What happens if my voucher expires during a lockdown or period of extended closure?

We’ve extended the expiry dates on all gift vouchers affected by the recent Covid-19 closures. Currently, we’re unable to extend this further than your new, updated expiry date.  

How can I redeem my gift voucher or experience?
When you come to the restaurant, you’ll need to bring your printed gift voucher or gift card with you. When you get your bill, just hand it to server and they’ll redeem it for you.

Do I need to use my whole gift voucher for one meal?
No, you can use your gift voucher or gift card as many times as you like until you’ve reached the total value. The full balance does need to be used within the expiry date however.

Experience vouchers (e.g. Afternoon Tea for Two) are one-use only.

Do I need a gift voucher to order afternoon tea?
No. Afternoon tea is available to all diners between 3pm and 4.45pm daily. You can book a table here. We offer non-gluten, vegan, pescatarian and vegetarian afternoon tea on request. Just give us 48 hours’ notice and we’ll make sure everything’s taken care of.